Version: 03 October 2024
These General Terms and Conditions (“IZZYBOOKING GTC”), together with the Privacy Policy (https://izzybooking.com/privacypolicy) govern the use of the IzzyBooking online mediation platform (“IZZYBOOKING Platform”), which can be accessed through (i) https://izzybooking.com, and certain other websites powered by IZZYBOOKING (collectively the “IZZYBOOKING Website”), and (ii) certain mobile apps published by IzzyBooking (“IZZYBOOKING Apps”).
The IZZYBOOKING Platform is available to users worldwide. Certain portions of these IZZYBOOKING GTC will apply to you only if you reside in a specific country or region.
All Countries (Except the US): If you reside anywhere in the world except for the United State of America, Appendix A applies to you.
United States of America: If you reside in the United States of America (including its territories and possessions), Appendix B applies to you. Appendix B includes a mandatory, binding individual arbitration clause, which means that you agree to submit most disputes related to the IZZYBOOKING Platform, our services, or these IZZYBOOKING GTC, to binding arbitration rather than proceeding in court. You may opt-out of arbitration only by following the procedure in Appendix B. Appendix B also includes a mutual waiver of class actions or jury trials.
1. About us
We, Aweiros Operations Limited, registered address Agiou Nikolaou, 41-49 Nimeli Court, Block C, ‘Egkomi, 2408, Nicosia, Cyprus, registered with the Department of Registrar of Companies and Intellectual Property of the Ministry of Energy, Commerce and Industry, Nicosia under ΗΕ 463354, (“IzzyBooking” or “we” or “us”) is the operator of the IZZYBOOKING Platform and are responsible for it accordingly. Our platform is available worldwide in multiple languages and is quick and easy to use.
We operate the IZZYBOOKING Platform as an intermediary platform on which SPA and tourist services (“Third-Party Service”) are offered online by a variety of local providers such as SPA centers, beauty salons, health centers, travel agencies etc (“Suppliers”). The Third-Party Services include, for example, massages, body and skin treatments, facial treatment, hair care, haircutting, hair colourng, hair removal, tanning, manicure, pedicure, and other services. We act as a commercial agent for the Suppliers. The descriptions, photographs, and other content for its own Third-Party Services originate from the respective Suppliers. We therefore have no direct influence on such content.
2. Scope
2.1 These IZZYBOOKING GTC apply to all visitors to and users of the IZZYBOOKING Platform and to all content within the offered operating systems (iOS, Android or others) (“Users”). As soon as you use the IZZYBOOKING Platform, you are obliged to comply with these IZZYBOOKING GTC. Therefore, please read them carefully during your first use.
2.2 They are available online and apply to all of our own services (but not to the Third-Party Services), unless more specific terms and conditions for a specific service prevail. Should this be the case, we will make this clear at the appropriate time. Any of your terms and conditions that conflict with or deviate from the IZZYBOOKING GTC shall not apply unless we have expressly agreed to them in writing.
2.3 The use of the IZZYBOOKING Platform is only for you personally, i.e. you may not use it under any circumstances for business purposes. Resell of ours or Third-Party Services is absolutely forbidden. This means that any use that goes beyond your personal use in your private environment and/or serves commercial or business purposes, those personally connected to you and/or other third parties, in particular the commercial resale of ours or Third-Party Services, is strictly prohibited.
3. What we do
3.1 You can view offerings of Third-Party Services on the IZZYBOOKING Platform. The contract for the provision of the Third-Party Service is concluded exclusively and directly between you and the Supplier (“Service Agreement”). When you buy a Third-Party Service on the IZZYBOOKING Platform, you are not buying anything from us, but directly from the Supplier. Service Agreements are concluded by us on behalf and for the account of the Suppliers. We act as a commercial agent for the Suppliers and are commissioned and authorized by the Suppliers to conclude transactions directly between Suppliers and Users, e.g. you, and for the account of the Suppliers and to collect payments from the Users. We do not offer any Third-Party Services ourselves and therefore do not become your contractual party to any Service Agreement. We do not act as the organizer, supplier, owner, reseller or other contractual partner in relation to the Service Agreement with you. We receive a commission from the Supplier for brokering the Service Agreement.
3.2 You can filter the list of Third-Party Services by different parameters. The search wizard will show you Third-Party Services that match your criteria and are offered by a specific Supplier. If more than one Supplier is able to offer a Third-Party Service that matches the criteria entered in the search wizard, the applicable Third-Party Services will be arranged by our internal algorithm in an order based on various factors including popularity, diversity, availability, cancellation rate, rating, performance over time, and amount of revenue generated.
3.3 In the interest of a fast and smooth process, you may direct questions about your booking to the IzzyBooking customer service via help@izzybooking.com. As commercial agents, we support the Suppliers in this process. We usually answer within 24 hours, or at the latest usually within 48 hours. In some cases at our discretion, we will liaise you directly with the Supplier using the contacts you give us. The communication between you and the Supplier can be done directly. In case of emergency, the contact details of the respective Supplier can be found in your booking details.
3.4 We reserve the right to make the use of the IZZYBOOKING Platform, individual functions of the IZZYBOOKING Platform or the extent to which individual functions can be used, subject to certain conditions, such as the payment behavior of the User (e.g. in the case of prior bookings) or the presentation of certain proof (e.g. proof of identity, purchase, payment, or other). We reserve the right to restrict your booking of Third-Party Services, or cancel Third-Party Services you have booked, in the case of suspected fraud, violation of these IZZYBOOKING GTC, or violation of obligations under the Service Agreement, which become known to IzzyBooking.
3.5 The IZZYBOOKING Platform is provided “as is,” and to the extent permitted by the applicable law without warranty of any kind, either express or implied. We do not warrant that (i) the IZZYBOOKING Platform will meet all of your requirements or that performance of the IZZYBOOKING Platform will be uninterrupted, virus-free, secure, or error-free, or (ii) the content on the IZZYBOOKING Platform will be complete, accurate, or free from technical defects or changes by unauthorized third parties. We are not responsible for the accuracy or completeness of Supplier-provided data. We are not obligated to improve, extend (update/upgrade) or make available the content, functions and services provided via the IZZYBOOKING Platform. We may discontinue our services and performances at any time; there is no right to continuation. However, if you have already concluded a Service Agreement with a Supplier, Section 14 applies to you, i.e. the Service Agreement.
4. Registration and IZZYBOOKING account
4.1 You must register with us to access functionality of the IZZYBOOKING Platform.
4.2 In order to create an account (“IZZYBOOKING Account”), you must enter your full legal name and email address in the registration form on the IZZYBOOKING Platform and set a password. If available, you can create an account without a password by using the option to create a passwordless account with an email verification link. You must keep this data secret so that no third party has access to your account. After clicking the button “Confirm email” you will receive a confirmation ‘welcome’ email from IzzyBooking. Your IZZYBOOKING account has now been created.
4.3 You may only create one IZZYBOOKING Account for yourself. You may not transfer the account to anyone else.
5. IZZYBOOKING Apps
5.1 Subject to the terms and conditions of these IZZYBOOKING GTC, we hereby grant you a non-exclusive, revocable, non-transferable, non-sublicensable, limited license to download, install and use the IZZYBOOKING Apps on your mobile device; provided that your installation and use of the IZZYBOOKING Apps is solely (i) for your personal use and for non-commercial purposes, and (ii) in accordance with the restrictions and limitations set forth in these IZZYBOOKING GTC. You may not copy, transfer, lease, loan, modify, adapt, create derivative works of, redistribute, or sublicense the IZZYBOOKING Apps and, if you sell your mobile device to a third party, you must remove the IZZYBOOKING Apps from the mobile device before doing so. You may not reverse-engineer, disassemble, attempt to derive the source code of the IZZYBOOKING Apps, or any part thereof, except where such restriction is expressly prohibited by applicable law. All rights not expressly granted to you hereunder are reserved to us.
5.2 IzzyBooking may from time to time in its sole discretion develop and provide IZZYBOOKING Apps updates, which may include upgrades, bug fixes, patches, other error corrections, and/or new features (collectively, including related documentation, “Updates”). Updates may also modify or delete in their entirety certain features and functionality. You agree that IzzyBooking has no obligation to provide any Updates or to continue to provide or enable any particular features or functionality. Based on your Mobile Device settings, when your Mobile Device is connected to the internet either:
the IZZYBOOKING apps will automatically download and install all available Updates; or
You further agree that all Updates will be deemed part of the IZZYBOOKING Apps and be subject to all terms and conditions of these IZZYBOOKING GTC.
5.3 You acknowledge that when you download, install, or use the IZZYBOOKING Apps, IzzyBooking may use automatic means (including, for example, cookies, SDKs and web beacons) to collect information about your mobile device and about your use of the IZZYBOOKING Apps. You also may be required to provide certain information about yourself as a condition to downloading, installing, or using the IZZYBOOKING Apps or certain of its features or functionality. All information we collect through or in connection with the IZZYBOOKING Apps is subject to our Privacy Policy. You can control certain data processing activities by choosing not to give your consent when prompted by the IZZYBOOKING App.
6. Conclusion of contract with IzzyBooking- User Agreement
6.1 The subject matter of the contract with us as the contracting party, is the use of the IZZYBOOKING platform free of charge (“User Agreement”).
6.2 The contractual relationship between you and us comes into effect as soon as you use the IZZYBOOKING Platform (which includes the installation of the IZZYBOOKING App). A blocking, termination or deletion of your IZZYBOOKING Account is possible at any time via the IzzyBooking customer service via help@izzybooking.com.
6.3 IzzyBooking may unilaterally terminate your User Agreement, IZZYBOOKING Account or your access to the IZZYBOOKING Platform at any time with a notice period of one week. However, the termination will become effective only after any already established Service Agreements have been executed or canceled. The right to termination for good cause remains unaffected.
7. Payment at IzzyBooking
7.1 The price offered on the IZZYBOOKING Platform (“Posted Price”) shall apply to the Third-Party Service. The amount you pay for a Third-Party Service (“Booking Price”) is the Posted Price less any applicable discount. Unless otherwise agreed, the Booking Price for the Third-Party Service is payable immediately upon booking.
7.2 IzzyBooking is entitled to receive the invoiced amounts in the name of and on behalf of the Supplier (as a commercial agent), unless otherwise expressly stated in the Supplier’s invoice. With the successful payment to IzzyBooking, you have fulfilled your payment obligations towards the Supplier with a discharging effect. If claims are to be paid in a currency other than your local currency (foreign currency claim), IzzyBooking may (in its role as a commercial agent) collect payment in the your local currency and convert the foreign currency claim at the current exchange rate at the time of the conclusion of the contract. For highly volatile currencies, we may charge a reasonable exchange fee.
7.3 We are your contact in connection with a Service Agreement and payment therefore as the commercial agent of the Supplier. If you wish to request a refund of the Booking Price outside of our cancellation policy, you may contact us. We will then contact the Supplier, and the Supplier will determine in its discretion whether to honor the refund request. A refund granted by the Supplier can be processed by the Supplier through us.
7.4 You must provide payment information truthfully and update it immediately in the event of changes. The means of payment permitted for the Third-Party Service will be displayed to you in the order process. The terms and conditions of the payment service provider will apply. Your payment service provider may charge additional fees. You are required to confirm to us that you are authorized to use or have the right to use a payment method you select.
7.5 In some cases you will not pay the Booking Price to IzzyBooking, or directly to the Supplier, but to another company that we have appointed to process the payment as a sub-agent. These payments are subject to the same terms and conditions as payments made directly to us, so nothing changes for you. You will have also fulfilled your payment obligations with the successful payment to the sub-agent with a discharging effect towards the Supplier. If you have questions relating to payment, you can contact our local customer service team at help@izzybooking.com.
7.6 By authorizing payment, you consent to your payment information being used to collect payment for the Supplier. We reserve the right to make the use of the payment function or individual payment methods on the IZZYBOOKING Platform dependent on a check of the required creditworthiness.
8. Changes and Cancellations
8.1 You may only cancel the Service Agreements in accordance with the cancellation conditions as stated in the Supplier T&Cs, the description of the Third-Party Service on the IZZYBOOKING Platform, or on booking confirmation for the Third-Party Service.
8.2 To avoid misunderstandings, you must make changes (e.g. rescheduling the Third-Party Service date or making changes to the participants) and cancellations via the IZZYBOOKING Platform, unless otherwise agreed. A cancellation or changes can be made via the form available on the IZZYBOOKING Platform. The change or cancellation must be made in good time; what is “in good time” depends on each individual case (e.g. within the applicable cancellation period) and may be subject to the Third-Party Service’s availability. Therefore, it is very important that you carefully read all terms and conditions on the Third-Party Service page or the Supplier T&Cs. The decisive factor for a timely cancellation is the timely receipt of the notification by IzzyBooking. If these conditions are met, we will issue a cancellation/change confirmation on behalf of the Supplier. This will serve as proof of the cancellation/change and therefore must be kept.
8.3 We can notify you of changes or cancellations on behalf of the Supplier, especially if at short notice, by your provided Instant Messaging option and by sending changes to your email address.
8.4 Unless there are different cancellation conditions specified in the description of the Third-Party Service on the IZZYBOOKING Platform, in the Supplier T&Cs, or on the Third-Party Service booking confirmation, the following cancellation conditions shall apply:
a. For cancellations more than 24 hours before the scheduled time of a Third-Party Service: full refund of the Booking Price; and
b. For cancellations 24 hours or less before the scheduled time of a Third-Party Service or in case of no-show: no refund.
8.5 Refunds after a cancellation will be issued using the original payment method used for the purchase of the Third-Party Service.
9. Reviews and Other User Content
9.1 We offer you the opportunity to view reviews and other content posted by other users on the IZZYBOOKING Platform. The reviews reflect the personal opinion of a respective user from a specific point in time and are therefore shaped by personal ideas and expectations. It must also be noted that the Third-Party Service may have changed since the review or other content was posted. The number of reviews and ratings given should also be taken into account, as a single opinion is often less meaningful than the synopsis of a large number of opinions.
9.2 You can personally influence the content of the IZZYBOOKING Platform by writing reviews of Third-Party Services which you have purchased or posting pictures (together, “User Content”). You are fully responsible for the User Content you post. It is strictly forbidden to post User Content on the IZZYBOOKING Platform that: (i) is untrue or misleading; (ii) openly or covertly advertises products, services or companies; (iii) is created in return for remuneration from a third party; (iv) is created by or at the direction of the Supplier who provides the Third-Party Service; (v) violates the intellectual property, privacy, or other rights of a third party; or (vi) contains links or similar information/references that are likely to impair the functioning of third-party data processing systems.
9.3 You are obligated to ensure that you are entitled to the necessary rights of use for images before uploading the User Content. In particular, images or photos where we can see other people may only be uploaded to the IZZYBOOKING Platform if these persons gave their consent. If you want to use pictures that have been taken by a person other than you, you also need the consent of this person.
9.4 The public accessibility of the User Content may not violate legal provisions, morality and/or the rights of third parties; in particular, you may not upload and/or make publicly accessible any User Content with depictions of violence, pornography, discrimination, insults, racism, defamation or other illegal content or depictions.
9.5 You retain ownership of any User Content you create. You grant to IzzyBooking a non-exclusive, sublicensable (through one or more tiers), worldwide, fully-paid and royalty-free license, in any and all media now known or hereafter discovered or developed, to use, reproduce, adapt, translate, make derivative works of, modify, perform, publicly display, publicly perform, transmit, and distribute the User Content including (i) on or through the IzzyBooking Platform, (ii) on or through IzzyBooking’s partners, and (iii) in online and offline marketing materials.
9.6 We may remove User Content as necessary and at our sole discretion. For example, IzzyBooking may remove User Content if, in our opinion, it violates our obligations under Sections 9.2-9.4. We are not obligated to keep copies of User Content or to provide such copies.
9.7 IzzyBooking, its affiliates, sub-agents and their (distribution) partners, may display advertisements and other information next to or together with the User Content on the IZZYBOOKING Platform as well as on other media. You are not entitled to any compensation for such advertisements. We reserve the right to make changes to the type and scope of such advertising measures; we will not notify you of such changes.
10. Data protection
10.1 All your personal data collected through the IZZYBOOKING Platform is processed by IzzyBooking as a data controller, in accordance with relevant data protection laws and for the purposes described in the Privacy Policy. IzzyBooking shares your personal data with Suppliers to the extent it is necessary for the performance of the Service Agreement between you and Supplier or when necessary to comply with a legal obligation and for other purposes legally allowed. Suppliers are independent data controllers and bear the sole responsibility of processing your personal data.
10.2 You will find detailed information on how to exercise your data protection rights in the Privacy Policy.
11. Indemnification
11.1 You shall fully indemnify us for all damages, costs and expenses (including reasonable legal defense costs) incurred by us, our agents, or partners as a result of:
11.1.1 your intentional or negligent misrepresentation, act, or omission in connection with your use of the IZZYBOOKING Platform;
11.1.2 your intentional or negligent non-compliance with the IZZYBOOKING GTC; or
11.1.3 claims asserted by third parties arising out of or in connection with your access to or use of the IZZYBOOKING Platform that intentionally or negligently violates these IZZYBOOKING GTC.
12. Assignment
You may not transfer or assign your rights and/or obligations under these IZZYBOOKING GTC, except for any claim for damages.
13. Severability clause
Should individual provisions of these IZZYBOOKING GTC be or become void or ineffective in whole or in part, this shall not affect the validity of the remaining provisions. Statutory law shall take the place of any provisions of these IZZYBOOKING GTC that are not included or are invalid. If such statutory law is not available in the respective case or would lead to an unacceptable result, the parties shall enter into negotiations to replace the non-included or invalid provision with a valid provision that comes as close as possible to the economic purpose of the invalid provision.
14. Supplier – Service Agreement
14.1 Conclusion of contract with the Supplier
14.1.1 If you select and purchase a Third-Party Service on the IZZYBOOKING Platform, you conclude a contract directly with the Supplier. When concluding the contract, we act as the commercial agent of the Supplier.
14.1.2 After checking the availability of the Third-Party Service, you add the respective Third-Party Service to the shopping cart by clicking the button “Add to cart” or equivalent. After clicking the button “Checkout” or equivalent, you will be asked for further mandatory information, in particular the payment method, which must be completed.
14.1.3 By clicking the button “Pay now” at the end of the ordering process, you submit a binding offer to conclude a Service Agreement with the Supplier that will provide the Third-Party Service. You are bound to the offer for two working days. After receipt of the offer, we will send you an automatic order confirmation on behalf of the Supplier. This order confirmation does not constitute an acceptance of the offer.
14.1.4The Suppliers may provide their own terms and conditions in their respective listings on the IZZYBOOKING Platform (“Supplier T&Cs”). Please read these Supplier T&Cs carefully, because they may contain important information for you, e.g. regarding cancellation options or conditions. Nothing in the Supplier T&Cs shall affect your relationship with us, or our legal rights.
14.1.5 We accept the offer in the name and on behalf of the Supplier once you receive a booking confirmation issued in the name and on behalf of the Supplier and a payment confirmation. We reserve the right to accept or reject contract offers at our sole discretion.
14.1.6 The contract between you and the Supplier is not set out in a separate contract text. The content of the contract results from the ordered product (i.e. the description of the Third-Party Service selected by you), applicable provisions in Section 14 of these IZZYBOOKING GTC, and – if applicable – the Supplier T&Cs.
14.1.7 You must immediately check the order confirmation to ensure that all data has been entered correctly.
14.2 Prices
14.2.1 In most cases, Posted Prices quoted are inclusive of all taxes and fees. However, it is possible that additional local taxes or fees are levied locally. If additional taxes or fees will be levied locally, this will be disclosed in the description of the Third-Party Service.
14.2.2 The Posted Prices set by the Suppliers may be subject to special provisions, for example, with regard to cancellations and the refund of payments. You must independently check before booking whether the respective Supplier prescribes deviating conditions.
14.3 Provision of the Third-Party Service
14.3.1 You must arrive on time at the meeting point indicated by the Supplier. Please also take note of the Supplier T&Cs. If you are traveling from abroad, you are responsible for the necessary travel documents (passport, visa, etc.) and compliance with health or other requirements.
14.3.2 The Booking Price does not include insurance of any type. You are responsible for obtaining sufficient insurance coverage. We strongly encourage you to obtain travel insurance, especially if you are booking a Third-Party Service that involves health impact or high-risk Third-Party Services. We do not check qualifications, licenses and education of Third-Party specialists, you are agreeing to the Third-Party Services at your own risk and must check qualifications and licenses of the Suppliers yourself. You must read carefully health requirements and prerequisites prior to order a specific Third-Party Service and discuss with Supplier your health condition prior to get the Third-Party Service. No refund is granted in case you decided not to receive a Third-Party Service on the spot because of the information you failed to read in the Service Ts&Cs and Service description.
14.3.3 Suppliers are independent contractors and not agents or employees of IzzyBooking. We are not liable for the acts, errors, omissions, representations, warranties, breaches, negligence, or misconduct of any Supplier, or for any personal injury, death, property damage, or other damages or expenses resulting therefrom or otherwise arising from any booking or Third-Party Service.
14.3.4 For time and deadline calculations, the time zone of the Supplier shall be decisive.
14.4 Further rights of the Supplier
14.4.1 The Supplier may cancel the Third-Party Service on the agreed date without observing a cancellation period if official measures, strikes or other external circumstances that are unforeseeable or can only be averted by disproportionate efforts on the part of the Supplier and are beyond the Supplier’s control (in particular events of force majeure) make it impossible or significantly impede or endanger the performance of the Third-Party Service. In this case, the Booking Price paid for the canceled Third-Party Service will be refunded.
14.4.2 The Supplier may exclude you from a Third-Party Service if (i) you do not meet the requirements for receiving Third-Party Service the specified on the IZZYBOOKING Platform (including your health condition), (ii) you would endanger yourself, or others through your Third-Party Service, or (iii) you disrupt the implementation of the Third-Party Service in any way. In these cases, the Booking Price paid for the Third-Party Service will not be refunded.
14.4.3 The Supplier may make immaterial changes to the program of the Third-Party Service at any time if this appears necessary due to circumstances arising at short notice. Insignificant program changes also include a change of the starting/service delivery point for the Third-Party Service, provided that the new service delivery point can be reached by the customer from the originally agreed meeting point on foot or by public transport within 15 minutes. A change of the start/service delivery point is possible up to 48 hours before the start of the booked Third-Party Service and will be communicated to you by email or displayed via the IZZYBOOKING Platform.
15. Final provisions
15.1 For the purpose of fulfilling the contract and exercising rights due to us under these IZZYBOOKING GTC, we may use other IzzyBooking companies and third parties as vicarious agents.
15.2 We may amend or adjust these IZZYBOOKING GTC in the future, e.g. to take into account changes in the law, market changes ,or regulatory gaps. We will do our best to inform you of this in good time and in an appropriate manner but you need to check these IZZYBOOKING GTC each time you use the IZZYBOOKING Platform. If you object the changes, we or you can terminate your IZZYBOOKING Account or your access to the IZZYBOOKING Platform with immediate effect.
15.3 All notices and other declarations transmitted within the framework of these IZZYBOOKING GTC must be made in writing (e.g. by email).
15.4 The provisions of the United Nations Convention on Contracts for the International Sale of Goods shall not apply to these IZZYBOOKING GTC or any purchase made pursuant thereto.
15.5 The contract between you and us is formed and entered into in Nicosia, Cyprus.
15.6 In these IZZYBOOKING GTC, (i) “including” means “including but not limited to,” (ii) general words shall not be given a restrictive meaning by reason of the fact that they are preceded by words indicating a particular class of acts, matters or things, and (iii) words suggesting the singular include the plural, and vice versa. Captions and section headings used in these IZZYBOOKING GTC are for convenience only and shall not be used in construing the IZZYBOOKING GTC.
Appendix A
Clauses Applicable to Residents of All Countries (Except Residents of the U.S.)
A1 Scope. These IZZYBOOKING GTC are directed exclusively at consumers within the meaning of the The Consumer Protection Law 2021 (Law 112(I)/2021) of Cyprus.
A2 Liability.
A2.1 Our maximum liability arising out of or in connection with the performance of our contractual obligations to you shall be limited to the typically foreseeable loss or damage arising from a negligent breach of a fundamental contractual obligation but cannot exceed 100 EURO. A “fundamental contractual obligation” under these IZZYBOOKING GTC is an obligation, the performance of which is essential to the proper performance of these IZZYBOOKING GTC and the breach of which jeopardizes the purpose of these IZZYBOOKING GTC and its performance upon which you as a user may regularly rely. Loss or damage is typically foreseeable if it was typically foreseeable at the time these IZZYBOOKING GTC were accepted. We exclude our liability and the liability of vicarious agents for damages caused by a negligent breach of a non-essential contractual obligation.
A2.2 No liability shall exist in cases of force majeure, including but not limited to: failure of electronic or mechanical equipment or communications, acts of third parties (including denial of service attacks and excessive or abusive use of the IZZYBOOKING Platform), telephone or other connectivity problems, computer viruses, unauthorized access, theft, operator error, fire, severe weather including floods, regulatory or other acts of regulatory, governmental or supranational authorities, war, riots or labor disputes.
A2.3 You always have the option to prove to the Supplier that he has not incurred any damage at all or that the damage is significantly lower than the cancellation fees demanded by the Supplier.
A2.4 Injury Incidents. You (and any other person for whom you made a booking of a Third-Party Service agree and understand that Third-Party Services are provided by Suppliers, not by IzzyBooking. Suppliers are independent third parties that are not under the control of IzzyBooking. In the event that you or such other person is injured, killed, or suffers a loss during or in connection with a Third-Party Service (an “Injury Incident”), you agree to seek compensation directly from the Supplier that provided the Third-Party Service, not from IzzyBooking or its affiliates, subsidiaries, distribution partners, or their respective officers, directors, employees and agents.
A3 Indemnification
A3.1 Damages in the sense of clause 11.1 also include compensation to which we are exposed to our vicarious agents or assistants because of the occurrence of one of the events described in Section 11.
A3.2 The above obligations in Section A3.1 shall only apply if you are responsible for the occurrence of any events described in Section 11 or violations of these IZZYBOOKING GTC, i.e. you have acted intentionally or in a negligent manner, and that misconduct directly resulted in the event(s) or violation(s) described above. .
A4 Online Dispute Resolution. The online dispute resolution platform of the European Commission can be accessed here. We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.
A5 Governing Law. To the extent permitted by mandatory local (consumer) law of the country in which you reside, these IZZYBOOKING GTC and our services will be governed by the law of Cyprus.
A6.1 Jurisdiction for EEA residents. If your usual place of residence is within the EEA (European Economic Area), then the following applies: To the extent permitted by mandatory local (consumer) law, any dispute will exclusively be submitted to the competent courts in Nicosia, Cyprus.
A6.2 Jurisdiction for non-EEA and non-U.S. residents. If your usual place of residence is outside the EEA (European Economic Area) and outside the United States of America, then the following applies: Any dispute will exclusively be submitted to the competent courts in Nicosia, Cyprus.
Appendix B
Clauses Applicable Only to Residents of the U.S.
B1 Warranty Disclaimers. TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW AND EXCEPT AS EXPRESSLY SET FORTH HEREIN, WE MAKE NO, AND HEREBY SPECIFICALLY DISCLAIM ANY, REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, REGARDING THE THIRD-PARTY SERVICES AND SERVICES CONTEMPLATED BY THIS AGREEMENT, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE AND ANY IMPLIED WARRANTIES ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE. The IZZYBOOKING Platform is provided “as is,” without warranty of any kind, either express or implied. We do not warrant that (i) the IZZYBOOKING Platform will meet all of your requirements or that performance of the IZZYBOOKING Platform will be uninterrupted, virus-free, secure, or error-free, or (ii) the content on the IZZYBOOKING Platform will be complete, accurate, or free from technical defects or changes by unauthorized third parties. We are not responsible for the accuracy or completeness of Supplier-provided data.
B2 Third-Party Service-Related Liabilities.
B2.1 Injury Incidents. You (and any other person for whom you made a booking of a Third-Party Service agree and understand that Third-Party Services are provided by Suppliers, not by IzzyBooking. Suppliers are independent third parties that are not under the control of IzzyBooking. In the event that you or such other person is injured, killed, or suffers a loss during or in connection with a Third-Party Service (an “Injury Incident”), you agree to seek compensation directly from the Supplier that provided the Third-Party Service, not from IzzyBooking or its affiliates, subsidiaries, distribution partners, or their respective officers, directors, employees and agents (the “ IzzyBooking Parties”).
B2.2 Release. YOU, ON BEHALF OF YOURSELF AND OTHER PERSONS WHO YOU ARE ACTING FOR , HEREBY RELEASE THE IZZYBOOKING PARTIES TO AND FROM ANY AND ALL CLAIMS, DEMANDS, CAUSES OF ACTION, OBLIGATIONS, DAMAGES, AND LIABILITIES, COSTS AND EXPENSES (INCLUDING, BUT NOT LIMITED TO, ATTORNEYS FEES), WHETHER OR NOT NOW KNOWN, SUSPECTED, OR CLAIMED, RELATING TO ANY INJURY INCIDENT, WHICH YOU EVER HAD, NOW HAVE, OR MAY IN THE FUTURE HAVE.
B2.3 Unknown Claims. California Civil Code section 1542 provides as follows: “A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.” You agree that you have read and understand this language. You specifically and expressly WAIVE any and all rights you may have under California Civil Code section 1542 (or any similar statute) as they relate to the release in this section. You acknowledge and agree that this waiver is an essential and material term of these Terms.
B2.4 Covenant. You covenant and agree never to commence, prosecute, or cause, permit, or advise to be commenced or prosecuted against any IzzyBooking Party, any action at law or equity, or other proceedings (including arbitration), based upon any Injury Incident. If any such prohibited action or proceeding is instituted, these Terms may be pleaded as a full and complete defense thereto.
B2.5. Third-Party Beneficiaries. The IzzyBooking Parties are expressly named as third-party beneficiaries to this Section B2. Each of the IzzyBooking Parties has the right to enforce this Section B2 against you as this Section B2 pertains to its respective rights as a third-party beneficiary.
B3 Liability Limitations.
B3.1 Waivers. TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW, WE WILL BE NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, INCLUDING DAMAGES FOR LOST DATA, LOST PROFITS, LOST REVENUE OR COSTS OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY, INCLUDING CONTRACT OR TORT (INCLUDING PRODUCTS LIABILITY, STRICT LIABILITY AND NEGLIGENCE), AND WHETHER OR NOT WE WERE OR SHOULD HAVE BEEN AWARE OR ADVISED OF THE POSSIBILITY OF SUCH DAMAGE AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY REMEDY STATED HEREIN.
B3.2 Maximum. TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW, IF IZZYBOOKING IS HELD LIABLE FOR ANY LOSS OR DAMAGE ARISING OUT OF OR RELATED TO THESE TERMS (INCLUDING YOUR USE OF IZZYBOOKING’S SERVICES, YOUR PARTICIPATION (OR NON-PARTICIPATION) IN A THIRD-PARTY SERVICE, OR AN INJURY INCIDENT), THEN IZZYBOOKING’S LIABILITY WILL IN NO EVENT EXCEED, IN THE AGGREGATE, THE GREATER OF (A) THE SUM PAID TO IZZYBOOKING IN CONNECTION WITH THE THIRD-PARTY SERVICE GIVING RISE TO THE CLAIM (IF APPLICABLE), OR (B) ONE HUNDRED DOLLARS (US $100.00).
B3.3 Allocation of Risk. THE PARTIES ACKNOWLEDGE AND AGREE THAT THE PROVISIONS IN THIS SECTION B3 REPRESENT A REASONABLE ALLOCATION OF RISK AND THAT THE IZZYBOOKING WOULD NOT ENTER INTO AN AGREEMENT ABSENT SUCH PROVISIONS. In no event shall we be liable to you for any acts or omissions of any Supplier.
B4 Arbitration.
Please read this Section B4 carefully, it may affect your rights. This section provides for resolution of most disputes through arbitration instead of court trials. Arbitration is more informal than a lawsuit in court, uses a neutral arbitrator instead of a judge or jury, and discovery is more limited. Arbitration is final and binding and subject to only very limited review by a court. This Section B4 shall survive termination of your IZZYBOOKING Account.
B4.1 Binding Arbitration. This provision is intended to be interpreted broadly to encompass all disputes or claims arising out of or relating to the IZZYBOOKING Platform, our services, these IZZYBOOKING GTC, and your relationship with us (or our subsidiary, parent or affiliate company or companies), whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, including the interpretation and scope of this arbitration clause and the arbitrability of a dispute (collectively, “Claims”). All Claims will be resolved by binding arbitration, unless expressly excluded from arbitration as set forth in Section B4.4.
B4.2 Opt Out. Notwithstanding Section B4.1, you may opt out of binding arbitration by following the Opt-Out Procedure by mailing us a written notice, by the Opt Out Deadline. The opt-out notice must be postmarked no later than 30 calendar days after the earliest of (i) the date you first used the IZZYBOOKING Platform, (ii) the date you first used our services, or (iii) the date of your first transaction with us (“Opt Out Deadline”).
The written notice must be sent to the following address: IzzyBooking, Agiou Nikolaou, 41-49 Nimeli Court, Block C, ‘Egkomi, 2408, Nicosia, Cyprus. Any opt-out received after the Opt Out Deadline (allowing three (3) additional days for mailing) will not be valid and you must pursue your claim in arbitration or small claims court.
B4.3 Governing Law for this Clause. The parties agree that these IZZYBOOKING GTC evidence a transaction in interstate commerce and this arbitration provision will be interpreted and enforced in accordance with the U.S. Federal Arbitration Act and federal arbitration law, and not governed by state law.
B4.4 Excluded Claims. The following claims are not subject to binding arbitration and may be litigated in a judicial proceeding in a court of competent jurisdiction (as specified in Section B5): (i) any claim or cause of action alleging actual or threatened infringement, misappropriation, or violation of a party’s copyrights, trademarks, trade secrets, patents, or other intellectual property rights; (ii) any claim or cause of action seeking emergency injunctive relief based on exigent circumstances (e.g., imminent danger of the commission of a crime, hacking, or cyber-attack); or (iii) a request for the remedy of public injunctive relief, where such remedies are permitted and cannot be waived by applicable law. In addition, either of us may take a claim to small claims court, if the claim qualifies for hearing by such a court, subject to the limitations specified in Section B5.
B4.5 Arbitration Process. For all disputes, whether pursued in court or arbitration, you must first send us a written description via a form available at Contact us ⎸ IzzyBooking of your claim to allow us an opportunity to resolve the dispute. You may request arbitration if your claim or dispute is not resolved within 60 days of our receipt of the claim. The arbitration of any dispute or claim shall be conducted (i) before one neutral arbitrator, (ii) in English, (iii) under the Arbitration Rules of the International Chamber of Commerce (“ICC Rules”) together with the IBA Rules on the Taking of Evidence in International Commercial Arbitration (1999) (the “IBA Rules”) (where there is inconsistency, the IBA Rules shall prevail, but solely as regards the taking of evidence). Neither party is permitted to make any application pursuant to 28 U.S.C. § 1782. The arbitrator shall be empowered to award only those damages which are permitted in these IZZYBOOKING GTC, subject to any disclaimers or damages and liability limits set forth in these IZZYBOOKING GTC. The award rendered by the arbitrator shall include costs of the arbitration, reasonable attorneys’ fees and reasonable costs for experts and other witnesses. Any arbitration shall be confidential, and neither you nor we may disclose the existence, content, or results of any arbitration, except as may be required by law or for purposes of enforcement of the arbitration award. Judgment on any arbitration award may be entered in any court having proper jurisdiction. For claims under $25,000, the arbitration will not involve any personal appearance by the parties or witnesses but will instead be conducted based solely on written submissions, unless you request an in-person or telephone hearing, or the arbitrator determines that an in-person or telephone appearance is required. Hearings by telephone shall be preferred, unless the arbitrator determines that a party’s right to a fundamentally fair process would be impaired without an in-person hearing. In the case of an in-person hearing, the
hearing shall be conducted in New York, New York, unless otherwise ordered by the arbitrator.
B4.6 Class Action Waiver. YOU AND WE EACH AGREE THAT ANY PROCEEDING, WHETHER IN ARBITRATION OR IN COURT, WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED OR REPRESENTATIVE ACTION. If a court or arbitrator determines in an action between you and us that this class action waiver is unenforceable, this Section B4 will not apply to you. If you opt out of binding arbitration in accordance with Section B4.2, this class action waiver will not apply to you. Neither you, nor any other consumer, can be a class representative, class member, or otherwise participate in a class, consolidated or representative proceeding without having opted out of binding arbitration in accordance with Section B4.2.
If any provision of this arbitration agreement is found unenforceable, the unenforceable provision will be severed and the remaining arbitration terms will be enforced.
B5 Governing Law. Except as specified in Section B4.3, these IZZYBOOKING GTC are governed by the laws of the State of New York, without regard to its conflict of laws rules.
B6 Venue. Any legal suit, action, or proceeding arising out of or related to these IZZYBOOKING GTC or our services (including (i) any proceeding initiated by a User who has opted out of binding arbitration in accordance with Section B4.2, and (ii) any small claims proceeding) shall be subject to the exclusive jurisdiction of the State and Federal Courts located in Kings County, New York. Each party irrevocably consents to the personal jurisdiction of such courts and agrees that it is a convenient forum and that it will not seek to transfer such action or proceeding to any other forum or jurisdiction, under the doctrine of forum non conveniens or otherwise.
B7 Jury Waiver. IF FOR ANY REASON A CLAIM PROCEEDS IN COURT RATHER THAN THROUGH ARBITRATION, YOU AND WE EACH WAIVE ANY RIGHT TO A JURY TRIAL.